Delivery Performance of Courier Service Managers in Northern and Central Luzon Area

Abstract

Introduction

The working of dispatch organizations is a fundamental segment of the current exchange. Web-based business administration is changing the method for shopping. Alongside them, likewise, messenger administrations change and become increasingly advanced. Clients of messenger organizations become increasingly mindful of value, which they ought to anticipate from the provider of these administrations. The article introduces the aftereffect of the examination of the viability and the courses of events of conveyances acknowledged by one of the terminals of the main messenger administrator in Northern and Central Luzon.

Methods

This study made use of the descriptive method of research with 340 respondents employed at courier companies in North and Central LuzonAreas covering the regions of 1, 2, 3 and CAR.

Results

The respondents are generally satisfied with the level of performance of the courier service managers in terms of conceptual skills and human relations skills, while the level of performance as to technical skills was rated as “outstanding.” Assessing the levels of performance of the courier service managers as to conceptual, human relation and technical skills have no significant differences across their age, sex, civil status, highest educational attainment, position and length of service.

Discussions

Because of the preceding findings and conclusions, the researchers recommend that the courier service managers should immerse themselves in more intensive training on leadership and enroll in the continuing professional education practically in the flown of management so that they can broaden their understanding. To assure the retention of the employees, the researcher proposes a more attractive salary and benefits package and shall be studied and takes into consideration by the management. It is further recommended that the courier service managers should regularly set a meeting with their subordinates to develop further their respective team communications, conduct team building and other recreational activities that shall be spearheaded by the HR department. Moreover, the courier service managers shall take the lead of adopting new technologies that could promote the efficiency of the area covered, and conduct training and workshops to improve and enhance the managers' technical skills.