Gauging the Performance of the Science Laboratories as Perceived by the Users

Abstract

Science laboratories play a vital role in providing quality science experiments which ensures that learners grasp each and every concept thoroughly. To assess the extent of quality services offered by the SMCQC laboratories to its learners, the Science Laboratory custodians conducted a thorough assessment of the laboratory services. The study aimed at gauging the performance of the Science Laboratories in terms of delivery of services, personnel performance, adequacy of facilities, and overall evaluation rating as perceived by the users. A total of 430 students from the Intermediate, Junior high school and Senior high School levels and 10 Science Teachers were the respondents of the satisfaction survey. The study employed the quantitative descriptive research design in determining the extent of performance of the Science Laboratories in providing services. The study utilized a self-made satisfaction survey form composed of eleven (11) items. The respondents were asked to rate the following: A. Services (3 items) B. Personnel (4 items) C. Facilities (4 items) using a five-point rating scale. Frequency and percentage distribution and Mean were used to treat the data. The study revealed that laboratory users perceived the delivery of laboratory services to be outstanding, as evidenced by the general mean rating of 4.70. Results also show that the laboratory users affirmed performance of the Laboratory Custodians as evidenced by the general mean rating of 4.80 or Outstanding. Concerning the Science Laboratory facilities, the users acknowledged the adequacy of the facilities, including its materials, tools, and equipment as shown in the general mean rating of 4.75 or Outstanding. Generally, the Science Laboratories obtained an outstanding overall rating of 4.75. They gauged the performance of the Science Laboratories, which include the extent of its quality services, personnel performance, and adequacy of facilities provided an impression that the school is meeting its academic goals specifically in teaching and learning science. Its users affirmed the quality of service provision, promptness of the custodian in attending to the needs and the adequate laboratory space and materials. It is recommended that the annual administration of satisfaction survey be sustained to improve the Science Laboratory processes continually. It is likewise suggested that areas identified with minor opportunities for improvement be addressed to ensure effective delivery of services.