The Consumer Rightsand Ethical Responsibility Awareness of Credit Card Companies in the NCR,Philippines

Abstract

Credit card information for the cardholders is readily available in the conditions of credit card including its terms once you applied for their product. It discusses things relevant to the features of credit cards and frequently asks questions of the clients. These things will help the credit cardholders to enlighten their minds with the things they do not understand the services of credit card companies. Even the information is readily available still it possesses questions on doing credit card companies ethically doing these things pro-actively before problems occurred caused by non-accommodation of credit card inquiries. Credit card companies can discuss these things to their potential credit card holder applicants to ease their confusion at the start of the application and whenever actual situation and scenario come the way of the existing credit cardholders, credit card companies should be readily available to answer immediately the queries of cardholders whether, by telephone call, email or SMS inquiry, Credit card companies may use their resources to enhance their operation regarding customer complaints and customer dissatisfaction regarding the services of credit card companies. The main goal of this study is to supply various knowledge to consumers on their rights with regards to the responsibilities of card firms ethically in NCR Philippines. This will help them to be aware of their rights as a credit card holder of the company. Other journals, researches, and secondary data were analysed to gain insights to help in the understanding of the responsibilities of card firms ethically.