Determining Job Satisfaction of GrabFood Delivery Drivers

Abstract

Today's generation is very fond of using online delivery services. Not only are these applications very useful, they are also fast and reliable. However, we cannot deny the fact that customers have the tendency to order impulsively and then cancel it, which causes losses or stress among drivers. Thus, the researchers executed a Descriptive Study to determine the Job Satisfaction of GrabFood Delivery Drivers to further understand their experiences in terms of their income, incentives, benefits, losses, difficulties, and work relationships using statistical analysis. The study was conducted in the Quezon City area, particularly in Districts I and IV. District I had a total of 37 barangays while District IV had 38 barangays. In each district, fifty (50) respondents were chosen purposively, taking into consideration their permission and acceptance to do so. A self-administered survey questionnaire was used to collect data from the 100 respondents. In summary, the factor that most contributed to the GrabFood drivers' Job Satisfaction was their income, with 98% of respondents selecting it. On the other hand, the factor that contributed most to the Job Dissatisfaction of GrabFood drivers coming from the two districts was the work challenges/struggles that they experience each day, with a total tally of sixty-five (65) respondents. Next in line was the employee benefits. Those who wish to work at GrabFood should consider investing their time and effort working in the said company as the results indicate that it can satisfy and support their financial needs. The GrabFood management should look into some of the issues concerning the job dissatisfaction of the GrabFood delivery drivers, particularly on the lack of basic or standard benefits such as SSS, Philhealth and Pag-ibig. If possible also, it would be beneficial to them if they can at least receive monthly salaries or allowances for food, gas, and motor maintenance so that they may be encouraged to provide better services and promote quality online ordering system.