SHS Students’ Opinions on Online Shopping

Abstract

As long as consumers have access to the internet and a trusty device that can connect to the internet, you can shop without leaving the house. There's no more walking around the mall to look for that best item for the customer's satisfaction. Thus, it would also be good to find out the opinions of the SHS students of SMCQC when it comes to online shopping and possibly help in the development of online stores targeted to their needs. The sampling used by the Researchers is quota sampling because the number of online shoppers within the population is unknown. During data gathering, the Senior High School Students were asked if they are shopping online; students who said yes will be given a questionnaire. In every classroom, 10 questionnaires were distributed. Out of 192 SHS students in St. Mary's College Quezon City, almost half (42%) were able to participate in the survey, with 40 from Grade 12 and 40 from Grade 11. The researchers created a survey questionnaire, which was pilot tested and approved for the study. This graph shows the preferred online stores of the SHS students, with Shoppee leading the pack at 74%. Other preferred online stores are Lazada (61%), Instagram (36%), Facebook (28%), Carousell for (24%), Zalora (18%), Beauty MNL (3%), Grab (3%), Titan22 (1%), Twitter (1%), Amazon (1%), and Sulit (1%). The SHS respondents are mostly satisfied when shopping on their preferred online store. Website Design and Pricing had the most answers under Very Satisfied, while Product Quality had the highest number in the Dissatisfied rating. Among the SHS respondents, the most preferred online store is Shoppe, followed by Lazada and other social media applications like Instagram and Facebook. Respondents also find themselves happy with the services of these online stores, with most ratings under Satisfied for Delivery Speed, Authenticity, Product Quality, Pricing, Customer Service, and Website Design. Hence, it can be said that the potential for online shopping among SHS will continue to thrive. Schools may also consider online shopping as a profitable means for parents and students to purchase their needs.