The Housing Loan of SSS, GSIS, HDMF, and NHMFC

Abstract

Introduction

To have a housing unit, most Filipinos prefer to avail of a housing loan. Various financing institutions offer financial assistance to those who want to purchase a parcel of land. It is always attractive to seek assistance from credible institutions in acquiring real estate properties such as SSS, GSIS, HDMF, and NHMFC. Which are known financial and government institutions that offer housing loan programs.

Methods

To arrive at the desired findings and to describe the characteristics of a population or phenomenon being studied, the descriptive method of research was perused. The respondents of the study were the homebuyers who availed of the housing loan from any of the financial institutions who were purposively selected from the mentioned locale. The necessary data were gathered through a researcher-made questionnaire where the statistical tools such as Frequency and Percentage Distributions, Weighted Mean, ANOVA, and T-Test were utilized.

Results

Findings revealed that there is a favorable response to the services provided by SSS, GSIS, HDMF, and NHMFC; the hypothesis yielded: Ho, there is a significant difference in the perception of the respondents on the level of satisfaction based on the aspects of policies and procedures and information communication.

Discussions

The financial institutions should organize more studies on service quality and customer satisfaction to offer responsive schemes and apply the best strategies thereat, the corresponding level of satisfaction shall be achieved; more investments. More training to customer serving staff for better under knowledge in handling and meeting customer's expectations; further research should be carried out to enhance the understanding of the concepts of service quality and customer satisfaction, how they are measured because they are very important for service organizations in terms of profitability and growth; programs, trainings, and seminars to enhance oneself and set standard to employees especially the front-liners on proper grooming in serving the clients; parallel study is recommended to other areas including the impact of poor support to the customer satisfaction, of regulatory policies to customer satisfaction and customer retention strategies to the customer satisfaction levels.