PERCEIVED EFFECTIVENESS OF USING TEXT TO SPEECH IN TEACHING CONTACT CENTER SERVICES 2 AMONG GRADE 12 HUMANITIES AND SOCIAL SCIENCES LEARNERS

Abstract

This study examines the level of agreement among Grade 12 Humanities and Social Sciences (HUMSS) students on the use of text-to-speech technology in teaching Contact Center Services 2. This study used a descriptive method to examine the impact of using text to speech in teaching Contact Center Services 2. The majority of respondents indicated that the use of text-to-speech has a significant impact on teaching Contact Center Services 2, with an r-value of 0.5676 and a p-value of <0.0001. The result rejects the null hypothesis. The results of the study showed that using text-to-speech has a significant impact on teaching Contact Center Services 2 to Grade 12 Humanities and Social Sciences learners.