Services of the Municipal Social Welfare and Development Office: An Assessment

Authors

  • Jessica Crucillo

Keywords:

Assessment, Service Delivery

Abstract

INTRODUCTION

The study aimed to assess the services of the Municipal Social Welfare and Development Office to its clientele group. It sought to know the level of satisfaction of the respondents on the services rendered by the Municipal Social Welfare and Development Office in terms of educational, safety and security, health and livelihood services.

 

METHODS

The study had seventy-five (75) respondents taken from five (5) Barangays of Malinao, wherein each Barangay has fifteen (15) respondents. The study will only focus on the said number of respondents because of the limited time and the far distance of each barangay. The main tool utilized by the researcher to gather and answer the problems was the questionnaire-checklist. The questionnaire was conceptualized and developed by the researcher with the assistance of the research adviser and received approval of the panel members. The study utilized a descriptive method of research to gather reliable data or information.

 

RESULTS

The level of satisfaction of the respondents along safety and security was assessed as fair with an average weighted mean of two and thirty-four hundredths (2.34). The level of satisfaction of the respondents along health services was assessed as fair with an average weighted mean of two and forty-nine hundredths (2.49).On the attitudinal problems of the personnel revealed that having preferences of clients to be served first got the highest frequency of 68 and ranked first. On the quality of services rendered by the Municipal Social Welfare and Development Office revealed that the services were not enough to sustain the needs of the community got the highest frequency of 65 and ranked first.Safety and security services are very important to secure the lives and properties of the people, wherein it is a means of risk reduction ad zero casualties. More focused programs and services on health to create a good environment.

 

DISCUSSIONS

It is recommended that the local government and MSWD Office should enhance their services on education. It is a must to develop and enhance more the delivery of services especially in terms of livelihood because of there a lot who do not have a job. They should visit the upland areas and conduct services that are helpful to the residents' daily routine and provide them the basic needs that the residents needed for their survival. It is recommended that the office should improve their services through the grassroots level of planning and enhance their working relationship with the clientele group.

Published

2019-01-18