Students' Satisfaction on Products and Services of Makiling Integrated School Canteen

Abstract

INTRODUCTION

The food industry is the sphere of business which is rapidly growing nowadays. Customer satisfaction is a core of every business. The better the service is provided, the more profitable the business is. The service quality measures how well service meet customer's expectations. The service industry requires close employees and customersÂ’ interaction. The outcome of this interaction leads either to high or low service quality level. The high standard of service quality attracts more clients and allows building a significant and loyal customer based foundation. The quality of the service is determined by customersÂ’ perception of the service meaning customersÂ’ satisfaction or dissatisfaction.

METHODS

Using case study approach, the researchers conducted an open-ended question and recorded their answers. The researchers interviewed five (5) junior high school students and five (5) senior high school students of Makiling Integrated School.

RESULTS

Majority of the students who participated in this research were not satisfied in the product of school canteen. Some said that the products of school canteen were not nutritious but affordable for students. Most of the students said that the canteen staffs were not practicing standard protective equipment like wearing proper clothes or apron and the staff were not accommodating and friendly. Problem on hygienic practices were manifested in the canteen. Many of the students were not satisfied in the way that the school canteen staffs talk with the students. Majority of the students complained about the way the school canteen staffs treat the students not in proper way especially

DISCUSSIONS

The result showed that the school canteen staffs need to do some improvement, such as cleanliness of the work place and wearing of proper attire as canteen service providers, proper handling of the food served in the school canteen.