Project MTBS: Manual and Technology-Based Back Up Filing System to Facilitate Prompt Action on Office Transactions

Abstract

INTRODUCTION

To provide good services makes a huge difference. It is essential to address the needs and meet the expectations of every stakeholder to attain individual and institutional objectives. This can be achieved through the collaborative efforts of the students, teachers, staffs, and administrator. In this study, the proponent design interventions or facilitative procedures towards effective and efficient rendering of service. The study would not have been possible without the support from Department of Education Region V through the Basic Education Research Fund (BERF) and the SDO Camarines Sur Research Committee.

METHODS

This action research used the descriptive method of research in discussing topics related to the target of speed up release of the requested forms and other documents by the clientele. Descriptive method was used in discussing topics about the profile of the clientele who will be requesting forms and other documents in the school (registrar's office and principal's office), the filing system strengths and challenges of Rodriguez National High School, Pili, Camarines Sur, the acceptability levels of the innovations implemented to facilitate speedy release of the requested forms, and other documents and the project impact resulting from the interventions, innovations, and strategies implemented.

RESULTS

Results of this research are as follows: 1) Among the document requests, school requirements topped the purpose, with the alumni, and requested by parents or siblings; 2) Availability of printers topped the strengths while the availability of personnel who will take charge on the preparation of forms and other documents was one of the challenges in terms of the school's filling system and responding to the document requests of the stakeholders; 3) Simplified Process benchmarked from the Continuous Improvement topped the rank of interventions implemented; and 4) the Project impact has 96.58% level of success for attaining for beating the 6.58 minutes from the baseline of 3, 360 minutes.

DISCUSSIONS

The results demonstrated that the five interventions, namely: interactive logbook, softie forms, speed up release of forms and documents, visual management, and a simplified process, paved the way for more improved transactions and it has to be maintained or be furthered develop for better delivery of service to all the stakeholders of Rodriguez National High School.