Hiring Requirements of Selected Hotels and Restaurants in the National Capital Region: Basis for a Proposed Outcomes-Based Education Framework of Hotel and Restaurant Management Program
Keywords:
Hiring Requirements, Hotel and Restaurants, National Capital Region, HRM, Outcomes-Based EducationAbstract
INTRODUCTION
The main purpose of the study is to determine the hiring requirements of selected hotels and restaurants in the National Capital Region as a basis of the proposed outcomes-based education frame work for Hotel and Restaurant Management program.
METHODS
The study used descriptive research design utilizing quantitative method of research. The main instrument is composed of four parts namely, Demographic Information, Profiles of the Establishment, Hiring Requirements for Entry-level Positions in the Hotel and Restaurant Sector; and Challenges Encountered in Hiring Fresh Graduates with a Degree in Hotel and Restaurant Management. The study used purposive sampling technique in selecting respondents. A total of 22 managers/employers from the selected hotels and restaurants in NCR participated in this study.
RESULTS
The results showed that HRM graduate's physical attributes, knowledge, skills, attitudes, certifications and other pertinent documents are very essential requirements to qualify for an entry-level position in the hotel and restaurant sector.
DISCUSSIONS
It can be concluded the research results on hiring requirements affirm that there are specific requisites or criteria that an HRM graduate must have in order to qualify for an entry level position in the hotel and restaurant sector in the NCR. It is recommended to all HRM students and new HRM graduates to enhance their employability, hospitality faculty provide the realistic presentation of career expectations imbedded across hotel and restaurant sector, hospitality schools/ Universities schools offering Hotel and Restaurant Management program can adapt the proposed Outcomes-Based Education framework, and to hotel and restaurant employers and/or managers to provide educational institutions with more opportunities for student internships and practical training.
